Our paintings are painted to order which can take up to three weeks. Prior to shipping a photograph of your painting is emailed to you for approval.
Our artists at work Approval photo
Shipping cost is a flat rate of £15.00 per order regardless of where in the world you are and how many paintings you order. Paintings are shipped rolled-up in a cardboard tube by courier (TNT or FedEx). Paintings are usually in transit for 4/5 days. A tracking number will be sent to you once your painting ships so that you can track your parcels progress and change delivery details if required. All delivery addresses will copied as per the customer input. If the carrier or post cannot deliver because of incorrect address then we reserve the right to charge an additional supplement. While we try to deliver all goods ordered in accordance with our pledge, we take no responsibility for any consequence of late delivery however caused.
Damage In transit
It will be your responsibility to inform us immediately of any damage to delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 24 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to effect your claim against the carrier.
It is your responsibility to sign for the correct number of packages as shown on the delivery or carrier consignment note. If you suspect that there are items missing from delivery, first check that the order has not been partly shipped. Any shortage must be noted on the delivery note and we are to be notified within 24 hours.
Notify us of any incorrect goods supplied within 24 hours of delivery. If the items are not what you ordered, you must not open the manufactures packaging or use the items. It is your responsibility to notify us.
We will not accept liability for goods lost in transit unless we are notified within 2 days from expected delivery date.
We shall accept no liability for shortages, non deliveries, incorrect goods or damaged on delivery outside the stated time scales. Except when extenuating circumstances have prevented the notification within the stated time scale.